RETURN POLICY

At Bourzma, we want you to be completely satisfied with your purchases. Here's our return policy to ensure a fair and transparent process:

Return Eligibility

• Time Frame: You have a two-week period from the date of receipt to initiate a return for unopened items.

Initiating a Return

• Contact Support: Before returning any items, we advise you to contact our customer support team via email. This helps us to process your refund efficiently.

• Include Invoice Details: With your return, please include your invoice number or a copy of your invoice to help us quickly identify your order and expedite the process.

Shipping Returns

• Return Costs: The cost of returning the item(s) is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot take responsibility for lost return packages.

Refunds

• Inspection and Notification: Upon receiving your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.

• Damaged Products: If your return is due to a product damaged in transit, we may include the cost of return in your refund, depending on the circumstances.

• Refund Processing: Approved refunds will be processed to your original method of payment within a specified period, not exceeding 30 days. If the return is due to a change of mind or a wrong purchase, the refund will cover the product cost only.

Damaged Goods

• If you receive a damaged item or if the packaging is damaged upon arrival, please contact us immediately with the following details:

  • Order number.

  • Photos or descriptions of the damaged package/product.

  • Your preferred method of refund (we can also offer a voucher equivalent to your order value).

Note: Cosmetic damages to the packaging that do not affect the product itself are not eligible for refund.

Contact and Support

For any questions or assistance with your return, please contact our support team at info@bourzma.com.